The position provides vital support, organization, and management of information for all agency programs. The Program Support department is an integral part of the agency, ensuring accuracy in all aspects of data which is used for (but not limited to) reporting, measuring and improving health outcomes, soliciting additional funding and quality assurance.

Primary Tasks/Responsibilities:

  • Data is collected, compiled, tracked, and reviewed for accuracy/completion based on program guidelines.
  • Data is reviewed for deficiencies or errors, formats and/or complete missing values. When needed for larger data sets, the Specialist will use a variety of advanced program functions to perform these tasks.
  • Based on program specifications, deficiencies and errors are either: 1) returned to program staff and corrections are verified; or 2) corrected and prepared for entry.
  • Text-based and numerical data is entered into the appropriate program database based on the specific database requirements.
  • Data is entered into various programs: excel spreadsheets, access databases, other customized databases and web-based applications.
  • Medical data is collected, analyzed and entered into both internal and external web-based databases.
  • Perform basic statistical work. Filter and sort data in several ways; calculate means and standard deviations; or measure correlations between sets of data.
  • Summarize and provide reports to program staff, executives, and external funders for program assessment/monitoring.
  • Write narratives for monthly and quarterly reports summarizing successes and challenges specific to agency programs.
  • Perform follow up on data to measure improvement and outcomes.
  • Receive, compile, and analyze patient satisfaction survey data, provide summaries to executive staff.
  • Contact clients/patients via telephone for appointment reminders. This includes but is not limited to medical, case management, and group encounters.
  • Contact clients/patients to discuss insurance plans for which they may qualify.
  • Coordinate transportation for patient medical appointments.
  • Gather and create informational material on HIV used for patient education and adherence counseling.


  • Proven data entry working experience (minimum of 2 years)
  • Extensive knowledge of MS Office (intermediate to advanced level Excel is a requirement) and data programs and electronic medical records experience a plus.

Knowledge, Skills and Abilities Required:

  • Ability to maintain pleasant and professional working relationships.
  • Ability to communicate well both written and verbally.
  • Sharp attention to detail
  • Critical thinking
  • Ability to work well with many diverse individuals
  • Ability to multi-task
  • Flexibility and excellent organizational skills


  • Must possess and maintain valid Florida driver’s license and proof of insurance
  • Must have reliable and accessible auto vehicle.
  • Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system,

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