Metro Inclusive Health (“METRO”, “we”, “our”) operates the website https://www.metrotampabay.org (the “Site”). This Privacy Policy outlines how we collect, use, and protect information gathered through this Site. We are committed to respecting your privacy and ensuring compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
Protected Health Information (PHI)
Metro Inclusive Health does not collect or store Protected Health Information (PHI) through this website. PHI is managed through third-party HIPAA-compliant systems such as Healow and eClinicalWorks (eCW), which patients may access for appointments, medical records, or secure communication with providers.
Information We Collect
Email Address: Collected via newsletter sign-up forms. Used solely to share METRO updates, health education, and event announcements. Community newsletters are delivered using Mailchimp, a third-party service provider governed by its own privacy policies.
Usage Data: May include your device’s Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
Cookies and Tracking: We use cookies, pixels, and similar technologies to analyze site usage and support digital marketing. You may opt out of non-essential cookies via your browser settings.
Analytics and Tracking Tools
We use Google Analytics and Google Tag Manager to collect and analyze information about how visitors use our website. This includes pages visited, time spent on site, device information, and location approximated from your IP address. This information helps us improve website functionality and measure performance. Google may use this data in accordance with its own privacy policies. You can opt out by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Advertising Pixels and Targeting Technologies
We use third-party advertising technologies such as the Meta Pixel (Facebook/Instagram), TikTok Pixel, and Reddit Pixel to track user interactions and support targeted advertising campaigns. These tools may collect information such as pages visited, actions taken, and IP address, which help us deliver more relevant content and measure ad effectiveness.
These platforms may also combine this information with their own data. You can manage your ad preferences directly through each platform:
Facebook Ad Settings: https://www.facebook.com/adpreferences/ad_settings/
TikTok Privacy Center: https://www.tiktok.com/safety/en/privacy/
Newsletter and Communications
You may opt-in to receive newsletters and other communications by providing your email. You can unsubscribe at any time by clicking the link in the footer of our emails. Community newsletter communications are managed through Mailchimp. For patient-related communications, we use HIPAA-compliant platforms such as eClinicalWorks (eCW) and Healow.
Third-Party Portals and Forms $1
In addition, METRO operates Metro Inclusive Pharmacy, which is accessible via our website. Patients may request prescription refills or communicate with their providers about medications through HIPAA-compliant platforms including PrimeRx Fill My Refills and the Healow patient portal. Both tools are linked from the website and governed by their own privacy policies. These systems securely transmit and store prescription-related information in accordance with applicable privacy standards.
We may use sitewide analytics tools to better understand engagement with pharmacy-related pages and services, including refill requests and pharmacy promotions. Metro Inclusive Health may collect information through HIPAA-compliant forms hosted on third-party platforms such as JotForm. These forms are used for purposes including satisfaction surveys and program-specific campaigns (e.g., pharmacy participation interest). All data submitted through these forms is securely transmitted and handled in accordance with HIPAA guidelines.
External Health Information Links
This Site includes content related to sexual health and other sensitive health topics. For educational purposes, we may link to external websites or sources that are widely recognized as reputable in the healthcare field. Metro Inclusive Health is not responsible for the privacy practices, content, or accuracy of these external sites, and users are encouraged to review the privacy policies of any third-party website they visit.
Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided personal data, please contact us so we can remove it.
Data Security
We implement reasonable administrative and technical safeguards to protect the information we collect. However, no method of transmission over the Internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to update your information, contact us at: info@metrotampabay.org or 727-321-3854.
Metro Inclusive Health is committed to providing a website that is accessible to all users, including those with disabilities. We utilize the UserWay Accessibility Widget to support user-friendly browsing experiences.
We are actively working toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continuously seek to improve digital accessibility. If you encounter barriers or have difficulty accessing any part of our site, please contact us at info@metrotampabay.org or 727-321-3854. Your feedback helps us improve.
These Terms of Use (“Terms”) govern your use of the Metro Inclusive Health website at https://www.metrotampabay.org(the “Site”). By accessing or using the Site, you agree to be bound by these Terms.
Use of Website This Site provides general information about our services and programs. Content is for informational purposes only and should not be considered medical advice. For healthcare services, please consult with a licensed provider via our official channels.
Intellectual Property All content on this Site, including logos, images, videos, and written content, is the property of Metro Inclusive Health or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.
Links to Third Parties The Site may contain links to third-party sites. METRO is not responsible for the content, policies, or practices of any third-party websites.
Acceptable Use You agree not to:
Use the Site for any unlawful purpose;
Interfere with the operation of the Site or attempt to breach its security;
Use content from the Site without permission.
Limitation of Liability Metro Inclusive Health will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this Site.
Changes to Terms We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of those changes.
Contact Us
For questions about these Terms, please contact us at info@metrotampabay.org or 727-321-3854.
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