Statement of PurposeThe Pharmacy Technician works directly with the pharmacists to fulfill prescription medication orders and maintain inventory control.

 Primary Tasks/Responsibilities:

  • Answer phone & assist patients.
  • Under the supervision of a licensed pharmacist:
    • Be knowledgeable of our services to assist patients.
    • Enter patient and prescription information into the pharmacy computer system.
    • Intake and type new and refill prescriptions
    • Upon receiving new scripts, contact patient to inform them & process scripts.
    • Contact all new patients for demographic, allergy, and insurance info.
    • Contact patient(s) to notify prescriptions received, processed and ready to pickup.
    • Identify and process appropriate manufacturer copay cards.
    • Ensure all available resources have been utilized to minimize the out-of-pocket cost.
    • Obtain and/or arrange copay collection.
    • Document all correspondence as directed by the pharmacist.
    • Assist pharmacist and management with any tasks requested.
    • Accept refill requests, proactively contact patients to see if they are ready for refill.
    • Work incoming documents and electronic prescriptions.
    • Fax, call or send Escribes for refill requests.
    • Initiate communication with prescribers for clarification of missing prescription information as directed by the pharmacist and allowed under state and local law.
    • Identify need for prior authorizations, follow-up with prescribers & insurance if needed.
    • Contact patients and MD offices as appropriate to resolve insurance claim issues.
    • Resolve patient issues (with the exception of counseling).
    • Be aware of changing AWP/Costs to ensure optimum reimbursement is obtained.
    • Inspect drug supply and storage areas for damaged, expired, or recalled stock.
    • Help manage/control inventory- send back overstock to ABC and outdates to SXRX.
    • Ensure inventory is stored properly.
    • Process returns of medications not picked up after 7 to 10 days and return to stock.
    • Count, measure, prepare and label prescriptions according to state and local laws.
    • Clean pharmacy equipment
    • Comply with record-keeping and abide by state and federal laws.
    • Ensure accreditation standards/objectives are being followed as directed.
  • Complete tasks delegated by Pharmacist:
    • Data entry
    • Labeling of preparations and prescriptions
    • Retrieval of prescription files, patient files and profiles
    • Counting, weighing, measuring, and pouring of prescription or stock legend drugs and controlled substances, including the filling of automated medication system
    • The acceptance of an authorization to dispense medications pursuant to a prescribing practitioner’s authorization to fill an existing prescription that has no refills remaining.
    • Organizing of or participating in continuous quality improvement related events, meetings, or presentations



    • Must have a high school diploma or equivalent.
    • Registration with the Pharmacy Technician Florida State Board of Pharmacy
    • A minimum of 1 year experience in pharmacy practice or health care setting


    Knowledge, Skills and Competencies Required:

    • May require lifting over 40 lb., Ability to perform light lifting and repetitious physical activity.
    • Strong written and oral communication skills.
    • May require standing or frequent use of computer keyboard & sitting for extended periods.
    • Must have working knowledge or ability to quickly learn pharmacy software systems, electronic medical record, and basic Microsoft office.
    • Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations in a diverse environment.
    • Good verbal and written communication skills



    • Must possess and maintain valid Florida driver’s license and proof of insurance
    • Must have reliable and accessible auto vehicle.
    • Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system,

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